Help

• Contact
• Your Account
• Ordering
• Purchasing eBooks
• Shipping
• Payment
• Common Questions

Contact

How can I contact you?

Mail
Teacher Created Materials
P.O. Box 1040
Huntington Beach, CA 92647

Email
customerservice@teachercreatedmaterials.com

Ordering and Customer Service
6am to 5pm Pacific Time
(Phone) 800-858-7339
(Fax) 888-877-7606

Outside the U.S.
(Phone) 714-891-2273
(Fax) 714-230-7070

Your Account

How do I create an account?

When you Save a Shopping Cart or Proceed to Checkout, you will arrive at a registration page. If you are a first time visitor, you will be asked to fill out a brief form. Your email address will become your user name for your account, and you will choose your own password.

Why do I need an account?

You will need an account to save items in a shopping cart or to place an order. It will also prevent you from having to re-enter all of your information with every purchase.

How can I change my information?

To change any account information, simply register, and click on "Update Account".

Ordering

How do I order?

There are two ways to add items to your shopping cart:

• If you know the item number of the product you would like to add (for example, if you are ordering from one of our catalogs), simply enter it into the "Order Shortcut" box on the first page of the Products Catalog or inside the shopping cart. If you are using this feature, please enter the item number as three letters and four numbers, with no spaces or dashes.
• You can search our online catalog for the product(s) you want. You can add each product to your cart from its individual description page or from the search results.

When you are ready to purchase the items in your cart, click on the "Proceed to Checkout" button.

Can I save items in my shopping cart and purchase them later?

Yes. Your shopping cart will be saved for 45 days. After that, if there has been no activity in your account, the shopping cart will be deleted.

How can I order from a printed catalog?

If you know the item number of the product you would like to add (for example, if you are ordering from one of our catalogs), simply enter it into the "Order Shortcut" box on the first page of the Products Catalog or inside the shopping cart. If you are using this feature, please enter the item number as three letters and four numbers, with no spaces or dashes.

How do I locate products on your site?

In order to find a specific product, you can conduct a search in our online product catalog. Search by product type, subject area, age/grade/level, series, topic, or keyword. If you know the item number for a product, enter it into the keyword search for more information.

How can I get more information about a product?

For each available title, you can download the table of contents and sample pages in .pdf format. (You will need Acrobat Reader to download materials from our site. Click here to get it for free.) Products that contain a multimedia component (Multimedia Collections, TechTools) have sample audio or video clips. (To view the sample movies or listen to the sounds, you must have QuickTime installed. Click here to get it for free.)

We also have trained Customer Service representatives available Monday through Friday from 6:00 a.m. until 5:00 p.m. Pacific Time to answer any further questions you may have.

What is your return policy?

We take pride in creating quality products for your classroom. If you are not satisfied with any product, please return it within 90 days. We will issue a credit or refund your money--whichever your prefer. (Shipping charges are not refunded.)

Shipping

How long will it take to receive my order?

Domestic Orders
Teacher Created Materials ships all orders by FedEx for a 5-8 business day delivery time. We are located in Southern California. We do offer expedited shipping for an additional cost. Overnight and Second-Day deliveries are on Monday - Friday only (not on Saturday or Sunday) and cannot be delivered to a P.O. Box. If your order will be delayed, we will contact you.

How much are shipping charges?

Domestic Orders
Standard Shipping Charges:
Add $4.50 for orders under $25.00; add 15% for orders between $25.00 and $250.00; add 10% for orders over $250.00.

Expedited Shipping Charges:
Available Mon.-Fri. NO Sat. or Sun. delivery.
Cannot be delivered to a P.O. BOX.
Next Business Day Delivery: (If ordered by 1:00 p.m. ET) Add $15.99
2 Business Day Delivery: (If ordered by 1:00 p.m. ET) Add $5.99

Foreign and Canadian Orders
Standard Shipping Charges:
Add $30.00 to orders up to $99.99; add 30% to orders $100.00 to $999.99; add 25% for orders over $1000.00.

Expedited Shipping Charges:
Call 714-891-2273 for expedited shipping quote.

Payment

Which credit cards do you accept?

VISA and MasterCard.

Will sales tax be added to my order?

Sales tax will be added to all orders from the following states: CA, GA, IL, IN, KY, MA, MI, NC, NJ, OH, PA, SC, SD, TX, and VA.

Common Questions

What are TCM Levels?

Because students within any given classroom may vary widely in academic skills, Teacher Created Materials often labels books with broad "levels" rather than specific grade ranges. This gives teachers the flexibility to select products that will be appropriate for the skill levels of their students.

Grade Level Key
Early Childhood: PreK - Grade 1
Primary: Grades 1 - 3
Intermediate: Grades 3 - 5
Challenging: Grades 5 - 8 and up

How can I get a catalog?

You can request our catalog by filling out this form.

Can I reproduce these materials for my class?

Classroom teachers may reproduce copies of materials in our books for classroom use only. The reproduction of any part for an entire school or school system is strictly prohibited.

How do I submit ideas for books?

Teacher Created Materials is proud to publish materials that have been written by credentialed professionals and successfully used in the classroom. Click here for our Submission Guidelines.

How do I sign up to receive e-mail updates?

Just fill out this easy form to start receiving our e-mail updates.