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How much time will it take for my physical products to be delivered?
All physical product orders are shipped with an estimated delivery time of 7-14 business days. Orders are dispatched from our warehouse in Southern California. Please note: Orders placed after 12:00 PM PST will be processed and shipped the following business day.
Can I choose expedited shipping for my order?
Yes, we offer overnight or second-day delivery for an additional charge. Please note that these services are available only from Monday to Friday.
Please allow 1-3 business days for order processing, in addition to the expedited shipping method you selected.
What is the cost of shipping physical products to a domestic address with expedited shipping?
For the Contiguous United States (Lower 48 states & DC):
• Second-Day Air: Add 14-25% of the subtotal (with a minimum shipping charge of $19.99 per order).
• Next-Day Air: Add 20-37% of the subtotal (with a minimum shipping charge of $29.99 per order).
Do you deliver to P.O. Boxes?
Unfortunately, we do not deliver to P.O. Boxes.
What is the cost of shipping physical products to a domestic address with standard shipping?
Shipping costs for physical products to a domestic address are as follows:
• Contiguous United States (Lower 48 states & DC): Standard Shipping adds 10% of the subtotal, with a minimum shipping fee of $7.99 per order.
• U.S. Territories (Other U.S. regions): Standard Shipping adds 25% of the subtotal, with a minimum shipping fee of $19.99 per order.
Please note: Orders placed after 12:00 PM PST will be shipped the following business day.
What is the cost of shipping physical products to Canada?
For regular shipping to a Canadian address, the cost is 15% of the subtotal for all orders, with a minimum shipping fee of $11.99 per order. If you would like to explore expedited shipping options, please contact Customer Service at (800) 858-7339 for a quote.
What is the shipping cost for shipping physical products to an international address?
For regular shipping to an international address (excluding Canada), the shipping cost is 30% of the subtotal for all orders, with a minimum shipping fee of $24.99 per order. If you prefer expedited shipping, please contact Customer Service at (714) 891-2273 for an estimate.
How can I find out the status and/or tracking number of my order?
Please e-mail Customer Service at customerservice@tcmpub.com or call us toll-free at (800) 858-7339
What is your return policy?
We take pride in creating quality products for your classroom. If you are not satisfied with any of our products, please return the item(s) along with a copy of your invoice within 90 days of purchase. Upon receipt and inspection of the returned merchandise, we will issue a credit or a full refund depending on your preference.
All items returned must be in saleable condition. Please note that shipping and handling charges will not be refunded. Customized items that are made to order are final sale and are not eligible for return or exchange.
If you have any questions or concerns about a return, please e-mail Customer Service at customerservice@teachercreatedmaterials.com or call us toll-free at (800) 858-7339.
What payment methods does TCM accept?